Solutions
Interpersonal
Skills
Our programs focus on eight critical interpersonal skill areas that research shows are essential for everyone in business in the digital age. We help you integrate the learning into your weekly operating rhythm, and support your people with regular coaching to keep everyone on track.
Your Interpersonal Skills Blueprint for the Digital Age
Communication
- Communication framework
- Presenting
- Influencing and persuading
- Negotiating
Managing People
- Leadership framework
- Setting goals
- Skills coaching
- Performance coaching
- Providing feedback
Building Teams
- Leadership building blocks
- Performance counselling
- Maximising performance
- Managing conflict
Growing the Business
- Understanding business strategy
- Creating business plans
- Solving business issues
- Compelling value propositions
- Networking
Customer Interaction
- Understanding customer needs
- Engaging customers in retail
- Introducing your products
Customer Service
- Building a service culture
- Personal engagement
- Instant customer service
- Dealing with difficult people
- Taking ownership of issues
Operating Rhythm
- Create a weekly rhythm
- Start of week meeting
- Mid-week follow-up
- End of week debrief
- Hold people accountable
Innovation
- Introduction to AI & machine learning
- Agility & responsiveness
- Ideas generation
- Proactive learning
practical
We provide you with your own branded learning platform, which is easy and intuitive to use, and accessible to all people in your business from any device. We employ a guided step-by-step approach to our programs to help you develop, enhance and refresh key skills in your business each week.
connected
We deliver learning through highly engaging videos that appeal to our most critical sense, our vision. We use tailored micro learning pathways and spaced learning techniques to connect with the spectrum of learning styles and learning paces of your team members.
engages everyone
Our learning programs are stimulating, engaging, and fun to complete. Your people will need less than 15 minutes per week to review the videos, notes and learning guides. All learning points are clearly set out with suggestions for practical implementation.
